Saturday, April 19, 2014
privacy policy
The SDSU Bookstore is committed to protecting your privacy. We have established this Privacy Policy and are providing it to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it. Please note that this policy is for the SDSU Bookstore; it does not apply to other sites that you may link to from our site. Please check the privacy policies on those sites for more information.

Business Information
The SDSU Bookstore is a non-profit retail college bookstore located in San Diego, California, in the United States of America. In addition to the community here at San Diego State University, we serve students, staff, and faculty from nearby Grossmont and Cuyamaca Community Colleges, as well as our internet and Aztec Store customers from San Diego, the country and around the world. The address for our main store appears below.

SDSU Bookstore
ATTN: Privacy Issues
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-1701

Personal Information Collected
The SDSU Bookstore recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This includes a first and last name, a physical address, an e-mail address, a RedID number, or a phone number. If you are visiting our site to browse merchandise or find information about our business or our products, you do not need to provide any personal information. If you decide to make a purchase, however, we do collect this information so that we can provide you with the product or service you requested and so that we can contact you with information regarding your order.

Automatic Information Collected
Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. We review these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.

Personal Information Use
The SDSU Bookstore uses personal information provided by you so that we can service your order. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an e-mail confirmation from our system. As your order status changes you may also receive notifications via e-mail. These notifications are considered part of our service and may not be disabled. We may also periodically send you e-mail notifications concerning products or services offered by our bookstore. Any such notification will include instructions for opting out of future mailings.

Third Parties
We do partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consumer consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, the SDSU Bookstore, may or may not notify you of this release. Notification will be at the discretion of the SDSU Bookstore and will be based on the nature and conditions surrounding the release of information.

The SDSU Bookstore’s web site is targeted to college students, faculty, staff and alumni and as such is not meant to attract children. We do not intend to collect personal information from anyone we know to be under thirteen years of age. If you are the parent or guardian of a child under thirteen years of age and believe that your child has disclosed personally identifiable information to us, please contact us so that we may remove the child's information.

Supplemental Technologies
Our web site uses cookies, session identifiers, JavaScript(tm), and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them, especially in the case of JavaScript(tm), may prevent you from viewing some web pages. Note that the cookies we use do not place any personally identifiable information on your computer. Our site also does not participate in Ad Networks or use Web Bugs/Web Beacons to track consumer activity.

Confidentiality and Security
The SDSU Bookstore takes reasonable steps to ensure that your information is protected. On our web site we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information. Our web site is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.

When your order is placed on our web site we will send you an e-mail notification. When your order status changes you may also receive notifications via e-mail. These notifications are considered part of our service and may not be disabled. We will send the e-mail but we cannot guarantee delivery. You are responsible for providing a valid e-mail address and for updating it when your address changes. The SDSU Bookstore may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transaction.

The SDSU Bookstore first established a privacy policy in June of 2003. We periodically make changes to the policy to reflect additions or changes to our practices. You may review the current policy at anytime by returning to this web page. This policy was last changed on July 5 2005.

This privacy policy complies with ecommerce industry best practice guidelines and with California's Privacy Protection Act of 2004. If you have any questions or concerns about this policy please contact us using the information provided below.

Please direct all privacy related questions and concerns to the following address:
SDSU Bookstore
ATTN: Privacy Issues
San Diego State University
5500 Campanile Dr.
San Diego, CA 92182-1701

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