Refund Policy

Refund Policy

All refunds or exchanges must be accompanied by receipt

Refunds require a receipt and valid SDSU Red ID, drivers license, state issued ID, or military ID.
Merchandise must be in its original saleable condition.
Purchases made by check will require a 21 day waiting period.
Credit card/debit card refunds will be credited back to the same card.
Items purchased online at www.sdsubookstore.com or www.theaztecstore.com may be returned in person to the bookstore or shipped to us.

Course Materials

Refund period generally ends one week after the first day of classes for fall and spring semesters and two days after the first day of classes for summer sessions.
Refund periods are extended to the last “drop” day with proof of “drop”.
Refunds subject to a 10% restocking fee without proof of “drop”
No refunds or exchanges on Montezuma Publishing coursepacks, some digital course materials, course materials with open shrinkwrap, and clickers

Clothing, Gifts, Supplies, General Books & Other

Refundable within 30 days of purchase.
No refunds or exhanges on test preparations, CDs, DVDs, videos, audio tapes, catalogs, gifts cards, and Special Orders.

Computer Hardware

Computer hardware and iPods may be returned, unopened, within 14 days from the date of purchase.
Manufacturer approved and verified defective computer hardware may be exchanged within 5 days from the date of purchase. Manufacturer verified defective peripherals may be exchanged within 14 days from the date of purchase.
No refunds or exchanges on open hardware.

Computer Software, Electronics & Accessories

Computer software, electronics and accessories may be returned, unopened, within 14 days from the date of purchase.

Manufacturer verified defective products may be replaced within 14 days from the date of purchase.

Refunds and exchanges are available on current product only.

All sales are subject to the terms expressed by the manufacturer.

All refunds or exchanges must be accompanied by a receipt.